Terms of Service

1. Who we are and what we provide

These terms are an agreement between Crisp Labs LLC, doing business as Crisp Sky Society (“we”, “us”), 8840 San Ysidro Avenue #1002, Gilroy, CA 95020, and the business that places an order (“you”). By checking the box at checkout, you accept these terms, including automatic renewal of your plan each year until you cancel (section 7).

We provide an annual service that:

  • estimates your business’s operational greenhouse-gas footprint;
  • buys and permanently retires verified carbon credits on your behalf, up to the tonnes in your plan;
  • issues a window sticker, a QR proof page and a public disclosure page showing what was retired.

We are not a certification body. The sticker and proof page show credits retired for you; they do not certify your business’s practices.

2. Footprint estimates

Your footprint is a screening estimate, not an audit. It is calculated from the business type, floor area, location, opening hours and gas use you enter, using public factors (U.S. EIA CBECS, EPA eGRID, EPA GHG Emission Factors Hub). It covers Scope 1 (on-site gas) and Scope 2 (location-based electricity). It does not include refrigerants, waste, water, commuting, purchased goods or other Scope 3 sources unless stated on your proof page.

You are responsible for the accuracy of the information you enter. Actual emissions may be higher or lower than the estimate.

3. Plans, term and tonnes

Each plan is a 12-month term, paid in advance, covering a fixed number of tonnes of CO2e, and renews automatically for another 12 months until you cancel (section 7). Prices and tonnes are shown at checkout.

  • Tonnes above your plan can be added as a top-up at the price shown at checkout.
  • Removal-credit upgrades are priced per tonne on top of the plan.
  • Footprints above 60 t are quoted separately and are not covered by these self-serve plans.
  • Unused tonnes do not carry over to the next term.

4. Payment, processing, cancellation and refunds

Payment is taken in full at checkout, and on each renewal date, by our payment processor, Stripe. We do not store your card details.

  1. 24-hour cancellation window. You can cancel any order, including a renewal, within 24 hours of payment for a full refund, using the cancel link in your order email or by emailing [email protected]. Cancelling in this window also ends your subscription, so you will not be charged again.
  2. Processing. After the 24-hour window, we retire your credits, normally within 2 business days after that. Your proof page goes live once retirement is confirmed.
  3. No refund after retirement. Retired credits are permanently cancelled on a public registry and cannot be reused or resold. Once the 24-hour window has passed, the payment for that term is non-refundable, including if your business closes, moves or changes hands during the term.

If we cannot retire credits for your order, we will tell you and refund the unused amount in full.

5. Carbon credits

We buy credits from third-party suppliers and registries and retire them in your business’s name where the registry allows. Your proof page shows the registry, project ID, project type, location, vintage, protocol and retirement record.

  • Substitution. We may substitute a project of the same credit type and similar quality if a project becomes unavailable or its price rises sharply. The proof page always shows what was actually retired.
  • Invalidation. We do not issue or verify credits ourselves. If a registry later invalidates or reverses a credit retired for you, we will replace it with an equivalent credit at no cost, where reasonably available, and update your proof page.
  • No guarantee of outcomes. Credits represent emission reductions or removals as certified by the registry. We do not guarantee any particular climate outcome.

6. Sticker, proof page and your claims

You may display the sticker and link to your proof page during your active term. The sticker states a dated, quantified claim (for example, “Offsets 10 t of estimated operational emissions · Nov 2026 – Oct 2027”).

You agree not to:

  • describe your business as “carbon neutral”, “net zero” or “climate positive” on the basis of this service;
  • state or imply that we certify your business, products or practices;
  • alter the sticker or display it after your term has ended.

Any other environmental claims you make (on menus, packaging, websites or ads) are your responsibility. The disclosure page we host is designed to support California AB 1305 (Health & Safety Code §44475 et seq.) for the credits we retire for you; it does not cover claims we did not supply. This is not legal advice.

7. Automatic renewal and how to cancel

Your plan renews automatically every 12 months and continues until you cancel.

  • What you are charged. On each renewal date we charge your card on file for another 12-month term: your plan price plus any top-up tonnes and credit upgrades on your plan, less the renewal discount for your plan (currently 10%; 5% on Premium). The renewal amount is shown at checkout and in your reminder email.
  • Reminder. We email you about 30 days before each renewal with the renewal date, the amount and how to cancel.
  • Price changes. If the price of your plan changes, we will email you at least 7 and no more than 30 days before the change applies, and you can cancel before it takes effect.
  • How to cancel. You can cancel online at any time, with no call needed: use the “Manage your subscription” link in any billing email, or email [email protected]. We confirm every cancellation by email.
  • What cancelling does. Cancelling stops the next renewal. Your current term, its retired credits and your proof page stay valid until the term ends. There is no partial refund for the remainder of a paid term, except under the 24-hour rule in section 4.
  • No minimum. There is no commitment beyond the term you have already paid for.

If your plan ends (you cancelled, or a renewal payment could not be collected), your proof page shows the term as expired within 30 days of the end date, and you must remove the sticker. Past retirements remain on the public record.

8. Shipping

We mail your sticker and confirmation pack to the address given at checkout after retirement is confirmed. Delivery times are estimates. If an item is lost or damaged, tell us and we will send a replacement free of charge.

9. Liability, privacy and general terms

  • Limit of liability. To the extent allowed by law, our total liability for any claim is limited to the amount you paid for the current term. We are not liable for indirect or consequential losses, including lost profits or penalties arising from claims you make that we did not supply.
  • Your account. You sign in with a one-time email link. Keep access to that email address secure.
  • Privacy. We use your contact, business and address details to deliver the service, as described in our Privacy Policy. Your business name, location and retirement details are published on your proof page.
  • Changes. We may update these terms. Changes apply to new orders and to renewals after we have emailed you about them, not to a term already paid.
  • Governing law. California law applies. Disputes are heard in Santa Clara County, California.
  • Contact. [email protected] · Crisp Sky Society, 8840 San Ysidro Avenue #1002, Gilroy, CA 95020

Last updated: October 10, 2026