Questions merchants ask

It gives customers something visible and checkable. The sticker shows you’ve acted; the QR code takes them to the proof: tonnes, project and registry record. It’s a ready answer when customers, staff or local press ask what you’re doing, and it backs up any claim on your menu, website or socials.

An annual membership. It covers your estimated footprint, up to your plan’s tonnes, for one year: verified credits retired for your business, the window sticker, your public proof page with AB 1305 disclosure (for California businesses), and next year’s re-estimate. It isn’t a certification.

Your plan price covers the credits retired for your business, plus your estimate, proof page, sticker, registry fees and support. Credit costs move with the market, so we price by plan, not by tonne. See what your plan covers.

We use U.S. EIA (CBECS) benchmarks for your business type and floor area, adjusted for climate and opening hours, and the EPA eGRID factor for your part of the grid. The working is shown in the calculator and on your page. Add utility bills and we use your real numbers instead. Methodology.

Your credits are retired, your proof page is published and your QR code is ready within 2 business days after the 24-hour cancellation window. Your sticker kit ships after that.

Yes, within 24 hours of payment, for a full refund. After that your credits are permanently retired on a public registry, so orders can’t be refunded.

Contact us for a custom proposal. Larger and multi-site businesses get a plan built around their sites.

Your page stays up but says the claim has lapsed, and the sticker’s date speaks for itself. We’d rather show a lapsed claim honestly than leave an old one looking current.

No. It states what was retired: the tonnes, the share of your estimated footprint and the year. “Carbon neutral” reads as permanent, stops being true the day a plan lapses, and carries more legal risk under AB 1305 and the FTC Green Guides.

No. We start from your business type, floor area and address. If you have bills, add them in the calculator and we’ll use your real numbers.

California’s AB 1305 asks businesses in the state that make carbon-neutral, net-zero or emission-reduction claims to publish how the claim was reached and which offsets back it. Your proof page is how you back it up. This is general information, not legal advice.

Verified avoidance credits from US forest preservation, landfill methane avoided by composting, and renewable energy projects on public registries (Verra, Climate Action Reserve, ACR, Gold Standard). You can upgrade some or all tonnes to a 10% biochar blend or full biochar removal. Nature-based removal: not available yet.

Credits are retired for a year and the sticker is dated. A year is the unit your customers, the registry and your page all understand. You can pay in 12 instalments if that’s easier.