This policy explains what personal information Crisp Labs LLC, doing business as Crisp Sky Society (“we”, “us”), collects through crispskysociety.com and its subdomains (the calculator, your account page and your public proof page), how we use it, and the choices you have.

1. What we collect

  • Contact and account details: your name, email address, phone number and business name, given at checkout, through the contact form or when you sign in.
  • Mailing address: the address you give at checkout, used to send your sticker and confirmation pack.
  • Footprint inputs: business type, floor area, location (state and ZIP code), opening hours and, if you choose, utility usage you enter in the calculator.
  • Payment details: handled by our payment processor, Stripe. We receive confirmation of payment, the last four digits and brand of your card, and your billing details. We never see or store your full card number.
  • Order and service records: your plan, term dates, tonnes, the credits retired for you, cancellations, refunds and the emails we send you.
  • Website usage: anonymous, aggregate visit statistics (pages viewed, referring site, device type, country). Our analytics tool does not use cookies and does not identify you.

2. How we use it

  • to estimate your footprint and provide the plan you buy, including retiring credits, issuing your certificate and proof page, and mailing your sticker;
  • to take payments, process automatic renewals, cancellations and refunds;
  • to send service emails: order confirmations, renewal reminders, cancellation confirmations and sign-in links;
  • to answer your questions and keep records we are required to keep for tax, accounting and legal purposes;
  • to keep the service secure and prevent fraud;
  • to improve the website and calculator, using aggregate statistics only.

We send marketing emails only if you have agreed to receive them, and every marketing email has an unsubscribe link. Service emails about your plan are not marketing.

3. What is public

The point of the service is a public, verifiable record. Your proof page and the public registry show your business name, city and state, the tonnes retired, your term dates, and the registry, project and retirement details. Your name, email, phone number and street address are never published.

4. Who we share it with

We do not sell your personal information and do not share it for cross-context behavioral advertising. We share it only with service providers that help us run the service, under contracts that limit their use of it:

  • Stripe — payments, subscriptions and invoices;
  • Cloudflare — hosting of the calculator, account and proof pages, and our databases;
  • our website host — hosting of crispskysociety.com;
  • our email provider — delivery of service emails;
  • our customer-records (CRM) and accounting tools — managing customer accounts and bookkeeping;
  • carbon credit suppliers and registries — we give them your business name (as the beneficiary of the retirement), not your personal contact details;
  • postal and shipping carriers — your name and mailing address, to deliver your sticker.

We may also disclose information if required by law, to protect our rights or safety, or as part of a sale or reorganization of our business.

5. How long we keep it

We keep account and order records for as long as you have a plan with us and for up to 7 years afterwards for tax, accounting and legal reasons. Public retirement records stay published, because retired credits are a permanent public fact. You can ask us to remove your business name from future records as described below; past registry retirements cannot be changed.

6. Your choices and rights

You can ask us to:

  • tell you what personal information we hold about you and send you a copy;
  • correct information that is wrong;
  • delete your information, except what we must keep by law or to complete a paid term;
  • stop marketing emails (or use the unsubscribe link).

California residents have these rights under the California Consumer Privacy Act where it applies, and we honor them for all customers. We will not treat you differently for using them. Email [email protected] with your request; we may ask you to confirm it from the email address on your account. You may use an authorized agent.

Do Not Track and Global Privacy Control: we do not track you across websites and do not sell or share personal information, so these signals do not change how we handle your data.

7. Security

We use encrypted connections (HTTPS), sign-in links that expire after 15 minutes, restricted admin access with two-factor authentication, and providers with strong security practices. No system is perfectly secure; if a breach affects your information, we will tell you as required by law.

8. Children

The service is for businesses and is not directed at children under 16. We do not knowingly collect their personal information.

9. Changes

We may update this policy. We will post the new version here with a new date and, for material changes, email customers with an active plan.

10. Contact

[email protected] · Crisp Sky Society, 8840 San Ysidro Avenue #1002, Gilroy, CA 95020

Last updated: October 10, 2026